Who We Are

More than two decades ago, we began as an expert provider of Eligibility Services. We still are, but we have evolved to provide hospitals with an integrated approach to managing revenue cycles for all aspects of their self-pay patient balances.

We are a trusted partner. This is evident through our long-standing relationships and the success achieved on behalf of 650 of the most-respected hospitals in the nation. Our strengths are in our people, our evolving processes, and our proprietary technology.

We value what is important to our clients…their patients. So much so, that we never compromise what is most important to hospitals for the sake of numerical results. Cardon Outreach began a company with compassion and integrity, and that’s the way we will always be.

Leadership

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Glen Laschober

As Chief Executive Officer, Glen Laschober brings a broad perspective from working within healthcare service organizations that address the dynamic needs of healthcare systems, physicians, patients and payers. Glen has 30 years’ experience leading the senior management teams of innovative, market defining, high growth healthcare service businesses.

Prior to Cardon Outreach, Glen was Chief Operating Officer of Prime Therapeutics, a leading pharmacy benefit management company where he oversaw strategy, business operations and technology. Before Prime Therapeutics, Glen served as Chief Operating Officer of US Oncology, the country’s largest oncology services organization. Glen previously served in various executive operating positions at some of the country’s largest and most influential healthcare companies including Omnicare, CVS, ProVantage and Caremark.

Glen earned his bachelor’s degree in engineering at the University of Illinois and an MBA at the University of Chicago.

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Doug Barry

As Cardon Outreach's President, Doug ensures hospitals can strengthen their bottom line providing oversight to our teams, and consultative support. He ensures that driving financial improvement fully aligns with our clients' values and respective mission. Doug graduated from Columbia Union College with a degree in Healthcare Administration, and was certified in Patient Account Management. He worked as Vice President of Revenue Cycle for the Bon Secours Charity Health System, where he had responsibility for Patient Access, Health Information Management, Clinical Documentation Improvement, Revenue Integrity, and the Business Office for all three hospitals. Prior to that, Doug was with PricewaterhouseCoopers for over ten years where he served as a Director in Healthcare Advisory Services performing financial turn-around consulting for hospital providers across the country.

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Ana Gonzalez

As President of Diversified Healthcare Resources, a Cardon Outreach Company, Ana leads the teams responsible for the development and delivery of eligibility and enrollment services to California hospitals.

As DHR's Founder and CEO, Ana built a customer-centric reputation for providing exceptional revenue cycle management services for some of the nation’s premier hospitals in Northern and Southern California.

Prior to that, she held an executive position with Health Care Legal Services and worked as a Government Programs Manager for Tenet Healthcare's subsidiary Syndicated Office Systems for their Technical Support Team.

Ana is a member, speaker and volunteer for HFMA Northern California, San Diego, and Southern California, CAHAM, as well as other non-profit organizations.

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Spencer Bautista

As Vice President, Client Engagement, Spencer is responsible for envisioning and implementing strategic solutions for the company and major health system clients. Complementing his role is his management experience in business strategy, operations, marketing, sales, information systems and finance, as well as his knowledge of Medicaid, Medicare, Social Security Disability and the Affordable Care Act, and the implications of these for Healthcare Providers, Accountable Care Organizations, Managed Care Organizations, and Government Agencies. Spencer has also participated on the M&A diligence and integration teams, and the IT steering committee.

Prior to his appointment as Vice President, he held positons as Chief Executive Officer, Chief Strategy Officer, Executive Vice President of Finance, Director of Finance and Director of Human Resources.

Outside the company, Spencer is a member of CHRISTUS Health’s Diversity Supplier Council and the Healthcare Financial Management Association (HFMA) and is involved in community, civic and church organizations. His experience includes a two-year international experience in Spain, volunteering for church and relief agencies, where he organized efforts that strengthened communities and families.

Spencer holds a BA in finance from the Marriott School of Management, Brigham Young University and an MBA from the Kellogg School of Management, Northwestern University.

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Chris Brazil

As Chief Revenue Officer, Chris leads the national sales team as the company's principal client relations expert and business development executive. He brings more than 10 years of sales and executive management expertise to Cardon Outreach, having grown and scaled emerging and midsize firms.

Chris joined Cardon Outreach through its 2012 merger with Outreach Services, where he was Corporate Vice President of Sales and Marketing. As a member of the senior management team, Chris provided leadership on service engagements, business and growth strategies, and project implementations.

Prior to Outreach Services, Chris was Vice President of Business Development and Client Relations with QUE Financial, a healthcare services company. As the chief sales and strategic marketer for QUE, his responsibilities included sales management, revenue growth, service line expansion, and emerging services.

Chris holds a BA in Politics & Economics from the College of Idaho and a Graduate Certificate in Health Services from Boise State University.

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Joellyn Champagne

Joellyn joined Cardon Outreach in 2015 as Chief HR Officer. Joellyn has more than 25 years of diverse human resources, legal, and management experience that spans across start-ups and established organizations. She has extensive experience leading HR initiatives, including workforce planning, policy design, compensation and salary administration, performance management, recruiting, compliance, HRIS implementations, training and development, and benefits administration.

Prior to joining Cardon Outreach, Joellyn held human resources leadership positions for Emerus Hospital Partners, Belmont Senior Living, Oceans Behavioral Health, TRS Behavioral Health, and General Electric.

Joellyn received her Juris Doctorate, cum laude, from Thurgood Marshall School of Law and an LL.M. in Health Law from the University of Houston. She also holds certifications in change management and dispute resolution, and is an executive coach.

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Emily Fisher

Under Emily's leadership, Cardon Outreach has grown into the largest provider of hospital revenue cycle solutions for the uninsured and underinsured patient. She has been responsible for developing our Government and Charity Programs from its roots in Medicaid Eligibility into today's full service solution that evaluates patient eligibility for all available Federal, State, County and Charity. She also conceived and developed our Complex Claims Programs, which has grown to include Appeals and Denials, Out-of-State Medicaid, Third Party Liability and Worker's Comp services.

Emily has a passion for quality – she believes that every patient deserves our best efforts as we advocate on their behalf, and that only diligent and comprehensive efforts to eliminate errors, streamline processes and accelerate outcomes will enable us to reach that standard. As a result, Cardon Outreach has a real-time quality assurance and audit program that is already the best in the industry, and keeps on getting better.

Emily has worked at Cardon Outreach for over 16 years, accumulating an unparalleled depth of operating experience as she progressed from Patient Advocate to Chief Operations Officer, and deploys everything she has learned in the service of every hospital and every patient we serve, every day.

Emily holds a BA in Sociology from Brigham Young University.

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Chris Gamache

As Cardon Outreach's General Counsel, Chris leads the company's legal and compliance functions. She joined Cardon Outreach in conjunction with the acquisition of Outreach Services in 2012, having served as their Corporate Counsel for six years prior.

She brings 20 years of combined experience in healthcare and litigation, which includes her previous work with the law firms of Page, Polin, Busch & Boatwright in San Diego, California and Adolph & Gamache P.S. (now Adolph Law Group PLLC) in Seattle, Washington.

Chris received her Juris Doctorate from the University of Washington School of Law, and a BA in Political Science from the University of Washington. She is a member of the Washington and California Bar Associations and holds a certificate in Health Care Regulatory Compliance.

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Matt Hartzler

As Vice President of Operations for Cardon Outreach's Early Out and Disability divisions for the past two years, Matt is responsible for the operational strategy necessary to drive revenue for existing clients, while creating operational efficiencies when possible. The operations he leads are in Colorado, Houston and Utah.

With more than 20 years of experience in healthcare operations and finance, Matt's prior work includes leadership positions with in the private sector as well as multiple healthcare systems.

He received his Executive MBA from the University of Colorado and his BS in Health Professions and Health Care Management from Metropolitan State College of Denver.

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Jason Miner

A graduate of the University of Utah, Jason brings a business perspective to the development and deployment of information technology, which he sees as a source of leverage to further the Cardon Outreach mission. His understanding of the realities of operating in a hospital environment, developed during his early post-graduate experience as a manager serving Cardon Outreach clients and their patients in Utah, ensures that the solutions his team of 26 professionals deliver are practical and effective.

Jason is the architect of MPOWER, the integrated proprietary technology platform that provides Cardon Outreach with a unique competitive advantage. Combining a purpose-built, workflow-based case management system with a multi-terabyte, state-of-the-art database, leading edge voice technology and direct connections to both provider and insurer systems, all housed in multiple resilient Level Three data centers, MPOWER complements the expertise and experience of Cardon Outreach Patient Advocates with the finest expert system solution available.

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Brian Shure

As Cardon Outreach's Chief Financial Officer, Brian is an experienced and disciplined financial manager. He brings over 18 years of thought leadership as portfolio manager, and business operations executive.

Before joining Cardon Outreach, Brian was Partner at Ambrose Capital Partners, a New York-based private equity fund providing growth capital and operational expertise to growing businesses. Prior to Ambrose, Brian was Partner at Maximus Capital, a hedge fund dedicated to public healthcare investments, where he served on the firm's Investment Committee. Prior to Maximus, he was with C-Bridge Corporation, a technology consulting firm. He began his career as an Analyst with Bear, Stearns & Co. and Alex Brown & Sons.

Brian is an advocate of participative community involvement through public education and outreach. He works extensively with Prevent Cancer Foundation, an organization focused on the prevention and early detection of cancer through research, education, and awareness. Moreover, he's served on the Board of Beyond the Boroughs, a New York-based national scholarship fund.

Brian holds a BA from Yale University and MBA from Columbia Business School.

Mission & Values

Mission

We work tirelessly to reduce the financial burden of medical bills on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.

Values

We value integrity, compassion and innovation. We listen carefully, speak thoughtfully, and act respectfully. We always go the extra mile, and we always do the right thing - for patients, for clients and for team members.

Our performance-driven, team-based culture attracts and develops talented people, recognizes and rewards achievement, and demands compliance with our values and dedication to our mission.

HFMA Peer Reviewed

We have always wanted to be recognized for the industry-leading results we deliver to our clients. So, when HFMA began offering the Peer Reviewed designation to companies in our industry, we were first in line to submit to the rigorous, eleven-step process. Current customers, prospects, and established experts in the industry were all given comprehensive information regarding our Government and Charity Program. This information was then compared against strict performance guidelines based on effectiveness, quality, usability, price, value, and customer support. Following our inaugural review in 2009, we were the first and only company in our industry to be honored with the Peer Reviewed designation for Government and Charity Programs. Every year since 2009, we have gone through the same rigorous eleven step process, and we have retained our Peer Reviewed designation. We are committed to offering world class programs that bring value and innovation to the healthcare marketplace. With our Peer Reviewed designation, you don't have to take our word for it.



*HFMA staff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not endorse or guaranty the use of this product.