financial burden of medical bills on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.”
We value integrity, compassion and innovation. We listen carefully, speak thoughtfully, and act respectfully. We always go the extra mile, and we always do the right thing - for patients, for clients and for team members.
We work tirelessly to reduce the financial burden of medical bills on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.
Speak with a
Cardon Outreach Team Member.
A veteran of over 35 years as a visionary leader and practical executive...
Integral leader working to provide hospitals with excellent Revenue Cycle services…
Plays central role in advancing strategic initiatives...
Oversees all Government and Charity operations and works extensively with clients...
Leads the national sales team and directs the execution of strategic business development plans and growth initiatives...
...helping hospitals navigate an industry where the regulatory realities are ever increasing in complexity...
Provides leadership for all facets of human resources for the company…
12 years of hands on operational experience spanning every aspect of our business...
Oversees the Cardon Outreach development, infrastructure, and support teams...
CFO and Board Member brings years of financial management...
As Cardon Outreach's Chief Executive Officer, Glen is an accomplished healthcare executive and business leader. He brings over 35 years of experience managing innovative, market-defining, high-growth healthcare organizations. A veteran of the healthcare services sector, Glen holds an industry-wide reputation for his visionary leadership, business savvy, and prudent financial management.
Most recently, Glen was Chief Operating Officer at Prime Therapeutics - a leading pharmacy benefit management company - where he guided overall strategy and business operations for the company. He previously served in various executive positions at some of the largest and most influential healthcare companies in the nation, including US Oncology, Omnicare, CVS Caremark, and ProVantage.
Glen earned his BS in Engineering from the University of Illinois and an MBA from the University of Chicago.
As Cardon Outreach's President, Doug ensures hospitals can strengthen their bottom line providing oversight to our teams, and consultative support. He ensures that driving financial improvement fully aligns with our clients' values and respective mission. Doug graduated from Columbia Union College with a degree in Healthcare Administration, and was certified in Patient Account Management. He worked as Vice President of Revenue Cycle for the Bon Secours Charity Health System, where he had responsibility for Patient Access, Health Information Management, Clinical Documentation Improvement, Revenue Integrity, and the Business Office for all three hospitals. Prior to that, Doug was with PricewaterhouseCoopers for over ten years where he served as a Director in Healthcare Advisory Services performing financial turn-around consulting for hospital providers across the country.
Spencer combines the role of Chief Strategy Officer, in which he is constantly seeking opportunities for Cardon Outreach to better serve a broader range of provider, patient and partner needs, with his oversight of Disability Advocacy, a fast-growing service that he has developed from inception to its current national scale. Having served in a number of executive roles during his tenure at Cardon Outreach, covering business development, operations, finance, human resources and information technology, Spencer is uniquely positioned to deliver both the strategic insight and operational success demanded by his dual responsibilities.
In addition to his contributions at Cardon Outreach, Spencer is a Board Member of The Woodlands Economic Development Partnership and is an active member of the Healthcare Financial Management Association. He is also involved in various community, civic, and church organizations.
Spencer holds a BA in Finance from Brigham Young University and MBA from Northwestern University.
Bill manages Government and & Charity Programs for Cardon Outreach, one of the largest service lines at the company. He leads a team of over 400 Advocates and Managers across the United States, providing hospitals and their patients with knowledgeable and compassionate financial assistance.
Bill has over 25 years of leadership experience, yielding top-performing results and unsurpassed customer service. Before joining Cardon Outreach, he was revenue cycle expert with Primary Children's Medical Center- Intermountain Healthcare, where he led the patient access, billing, and medical records functions.
Bill is actively involved in his local community, working extensively with the Ronald McDonald House Charities. Moreover, he is on the Board of Big Canyon Ranch, an organization designed to radically transform hearts and change lives.
Bill holds a BA from Texas State University. He is an active industry speaker on topics pertaining to leadership and change management.
As Chief Revenue Officer, Chris leads the national sales team as the company's principal client relations expert and business development executive. He brings more than 10 years of sales and executive management expertise to Cardon Outreach, having grown and scaled emerging and midsize firms.
Chris joined Cardon Outreach through its 2012 merger with Outreach Services, where he was Corporate Vice President of Sales and Marketing. As a member of the senior management team, Chris provided leadership on service engagements, business and growth strategies, and project implementations.
Prior to Outreach Services, Chris was Vice President of Business Development and Client Relations with QUE Financial, a healthcare services company. As the chief sales and strategic marketer for QUE, his responsibilities included sales management, revenue growth, service line expansion, and emerging services.
Chris holds a BA in Politics & Economics from the College of Idaho and a Graduate Certificate in Health Services from Boise State University.
Matt currently heads three of Cardon Outreach's main service lines: Third Party Liability, Out of State Medicaid Enrollment and Billing, and Billing and Denials Management. He began with Cardon Outreach in 2003 within the Third Party Liability program and has since filled various capacities within the company including 3 years as the Appeals and Denials Manager and 2 years as the Director of AR Services.
His time at Cardon Outreach has been spent helping hospitals navigate an industry where the regulatory environment and economic realities are ever increasing in complexity. Developing new software tools and new service offerings has been a primary focus. Matt developed the company's Unresponsive Patient Denial program and has been instrumental in a number of technological improvements many of which are industry first in their design and scope.
Matt is a graduate of Brigham Young University with a Bachelor's Degree in Political Science and is based in our Sandy, UT regional office.
Joellyn joined Cardon Outreach as Chief Human Resources Officer in early 2015. In this position, she provides leadership for all facets of human resources for the company and reports directly to the CEO.
Prior to joining Cardon Outreach, Joellyn served as Chief HR Officer for Oceans Healthcare, a nationally recognized behavioral health provider. In that role, she led all aspects of human resources including human capital strategy, talent acquisition, performance management, leadership development and organization design. She also served as Executive Vice President of Human Resources for Emerus Hospital Partners and Senior Vice President of Human Resources for Belmont Senior Living. She also held senior leadership positions at GSE Environmental and General Electric.
Joellyn received her Juris Doctorate, cum laude, from Thurgood Marshall School of Law and her LL.M. in Health Law from the University of Houston. She is certified in change management and dispute resolution, and is an executive coach.
Under Emily's leadership, Cardon Outreach has grown into the largest provider of hospital revenue cycle solutions for the uninsured and underinsured patient. She has been responsible for developing our Government and Charity Programs from its roots in Medicaid Eligibility into today's full service solution that evaluates patient eligibility for all available Federal, State, County and Charity. She also conceived and developed our Complex Claims Programs, which has grown to include Appeals and Denials, Out-of-State Medicaid, Third Party Liability and Worker's Comp services.
Emily has a passion for quality – she believes that every patient deserves our best efforts as we advocate on their behalf, and that only diligent and comprehensive efforts to eliminate errors, streamline processes and accelerate outcomes will enable us to reach that standard. As a result, Cardon Outreach has a real-time quality assurance and audit program that is already the best in the industry, and keeps on getting better.
Emily has worked at Cardon Outreach for over 16 years, accumulating an unparalleled depth of operating experience as she progressed from Patient Advocate to Chief Operations Officer, and deploys everything she has learned in the service of every hospital and every patient we serve, every day.
Emily holds a BA in Sociology from Brigham Young University.
A graduate of the University of Utah, Jason brings a business perspective to the development and deployment of information technology, which he sees as a source of leverage to further the Cardon Outreach mission. His understanding of the realities of operating in a hospital environment, developed during his early post-graduate experience as a manager serving Cardon Outreach clients and their patients in Utah, ensures that the solutions his team of 26 professionals deliver are practical and effective.
Jason is the architect of MPOWER, the integrated proprietary technology platform that provides Cardon Outreach with a unique competitive advantage. Combining a purpose-built, workflow-based case management system with a multi-terabyte, state-of-the-art database, leading edge voice technology and direct connections to both provider and insurer systems, all housed in multiple resilient Level Three data centers, MPOWER complements the expertise and experience of Cardon Outreach Patient Advocates with the finest expert system solution available.
As Cardon Outreach's Chief Financial Officer, Brian is an experienced and disciplined financial manager. He brings over 15 years of thought leadership as portfolio manager, and business operations executive.
Before joining Cardon Outreach, Brian was Partner at Ambrose Capital Partners, a New York-based private equity fund providing growth capital and operational expertise to growing businesses. Prior to Ambrose, Brian was Partner at Maximus Capital, a hedge fund dedicated to public healthcare investments, where he served on the firm's Investment Committee. Prior to Maximus, he was with C-Bridge Corporation, a technology consulting firm. He began his career as an Analyst with Bear, Stearns & Co. and Alex Brown & Sons.
Brian is an advocate of participative community involvement through public education and outreach. He works extensively with Prevent Cancer Foundation, an organization focused on the prevention and early detection of cancer through research, education, and awareness. Moreover, he's served on the Board of Beyond the Boroughs, a New York-based national scholarship fund.
Brian holds a BA from Yale University and MBA from Columbia Business School.
We Proudly Support
Our focus on buying American goods and services is driven by our mission.
Buying American goods and services promotes the employment of Americans and legal residents. Employing Americans and legal residents of America, in communities all across the nation, helps promote the financial health of the patients and communities we serve, and so reduce the burden of medical bills upon them.
It is the right thing to do.
We have always wanted to be recognized for the industry leading results we deliver to our clients. So, when HFMA began offering the Peer Reviewed designation to companies in our industry, we were first in line to submit to the rigorous, eleven-step process. Current customers, prospects, and established experts in the industry were all given comprehensive information regarding our Government and Charity Program. This information was then compared against strict performance guidelines based on effectiveness, quality, usability, price, value, and customer support. Following our inaugural review in 2009, we were the first and only company in our industry to be honored with the Peer Reviewed designation for Government and Charity Programs. Every year since 2009, we have gone through the same rigorous eleven step process, and every year since 2009 we have retained our Peer Reviewed designation. We are committed to offering world class programs that bring value and innovation to the healthcare marketplace. With our Peer Reviewed designation, you don't have to take our word for it.
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Provides benefit from the research and trials completed by the Peer Review board.
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Potentially improve patient experience by implementing a product or service that has demonstrated superior results.
We are pleased to have received this distinction, as it reflects our unyielding commitment to delivering results and value to our clients.
*HFMA staff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not endorse or guaranty the use of this product.