financial burden of medical bills on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.”
We value integrity, compassion and innovation. We listen carefully, speak thoughtfully, and act respectfully. We always go the extra mile, and we always do the right thing - for patients, for clients and for team members.
We work tirelessly to reduce the financial burden of medical bills on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.
Speak with a
Cardon Outreach Team Member.
A veteran of over 20 years as a visionary leader and practical executive...
CFO and Board Member brings years of financial management...
Leads the national sales team and directs the execution of strategic business development plans and growth initiatives...
Deep experience representing individuals and Fortune 500 Companies...
12 years of hands on operational experience spanning every aspect of our business...
Plays central role in advancing strategic initiatives...
Oversees all Government and Charity operations and works extensively with clients...
...helping hospitals navigate an industry where the regulatory realities are ever increasing in complexity...
Oversees the Cardon Outreach development, infrastructure, and support teams...
As Cardon Outreach's Chief Executive Officer, Mark brings a track record of outstanding success in the outsourcing and advisory services industry, combined with the proven ability to drive sustained growth through innovation, without compromising on quality or customer service. A veteran of over 20 years in the outsourcing industry, Mark enjoys an excellent worldwide reputation as a visionary leader and a practical executive.
Immediately prior to joining Cardon, Mark was Chief Operating Officer at EquaTerra, the world's leading advisory, research and software firm in the outsourcing and shared services market. Mark joined EquaTerra's executive team in 2003 as a start-up, and played a critical role in growing the firm to its global leadership position with operations in the Americas, Europe and Asia. Based in Houston, TX, EquaTerra was sold to KPMG in February 2011.
Prior to his time at EquaTerra, Mark was CEO at Morgan Chambers, a London-based consulting firm he co-founded in 1994. Morgan Chambers was the first-mover in the outsourcing advisory space in the United Kingdom, and went on to dominate the European market.
As Cardon Outreach's Chief Financial Officer, Brian is an experienced and disciplined financial manager. He brings over 15 years of thought leadership as portfolio manager, and business operations executive.
Before joining Cardon Outreach, Brian was Partner at Ambrose Capital Partners, a New York-based private equity fund providing growth capital and operational expertise to growing businesses. Prior to Ambrose, Brian was Partner at Maximus Capital, a hedge fund dedicated to public healthcare investments, where he served on the firm's Investment Committee. Prior to Maximus, he was with C-Bridge Corporation, a technology consulting firm. He began his career as an Analyst with Bear, Stearns & Co. and Alex Brown & Sons.
Brian is an advocate of participative community involvement through public education and outreach. He works extensively with Prevent Cancer Foundation, an organization focused on the prevention and early detection of cancer through research, education, and awareness. Moreover, he's served on the Board of Beyond the Boroughs, a New York-based national scholarship fund.
Brian holds a BA from Yale University and MBA from Columbia Business School.
As Chief Revenue Officer, Chris leads the national sales team as the company's principal client relations expert and business development executive. He brings more than 10 years of sales and executive management expertise to Cardon Outreach, having grown and scaled emerging and midsize firms.
Chris joined Cardon Outreach through its 2012 merger with Outreach Services, where he was Corporate Vice President of Sales and Marketing. As a member of the senior management team, Chris provided leadership on service engagements, business and growth strategies, and project implementations.
Prior to Outreach Services, Chris was Vice President of Business Development and Client Relations with QUE Financial, a healthcare services company. As the chief sales and strategic marketer for QUE, his responsibilities included sales management, revenue growth, service line expansion, and emerging services.
Chris holds a BA in Politics & Economics from the College of Idaho and a Graduate Certificate in Health Services from Boise State University.
Chuck Kable is Chief Legal Officer for Cardon Outreach. He provides thoughtful legal counsel to the company's executives and business teams. An innovative and pragmatic legal thinker, Chuck strikes the right balance between strategic interests and business risk.
As an accomplished healthcare legal executive, Chuck has advised hospital and health plan leaders on numerous topics including subrogation, hospital lien reimbursement, overall cost containment, HIPAA compliance, and CMS compliance.
Before joining Cardon Outreach, Chuck served as HIPAA Compliance Officer and Corporate Counsel to First Recovery Group LLC, the nation's largest privately held healthcare subrogation firm. Prior to FRG, Chuck served as first chair litigation counsel for numerous Fortune 500 companies, in both in-house and outside counsel capacities.
Chuck holds a BA in Economics from Michigan State University. He holds a JD, cum laude, from Thomas M. Cooley Law School, where he served as Associate Editor of the Cooley Law Review. Chuck is licensed to practice law in the states of Texas and Michigan.
Under Emily's leadership, Cardon Outreach has grown into the largest provider of hospital revenue cycle solutions for the uninsured and underinsured patient. She has been responsible for developing our Government and Charity Programs from its roots in Medicaid Eligibility into today's full service solution that evaluates patient eligibility for all available Federal, State, County and Charity. She also conceived and developed our Complex Claims Programs, which has grown to include Appeals and Denials, Out-of-State Medicaid, Third Party Liability and Worker's Comp services.
Emily has a passion for quality – she believes that every patient deserves our best efforts as we advocate on their behalf, and that only diligent and comprehensive efforts to eliminate errors, streamline processes and accelerate outcomes will enable us to reach that standard. As a result, Cardon Outreach has a real-time quality assurance and audit program that is already the best in the industry, and keeps on getting better.
Emily has worked at Cardon Outreach for over 16 years, accumulating an unparalleled depth of operating experience as she progressed from Patient Advocate to Chief Operations Officer, and deploys everything she has learned in the service of every hospital and every patient we serve, every day.
Emily holds a BA in Sociology from Brigham Young University.
Spencer combines the role of Chief Strategy Officer, in which he is constantly seeking opportunities for Cardon Outreach to better serve a broader range of provider, patient and partner needs, with his oversight of Disability Advocacy, a fast-growing service that he has developed from inception to its current national scale. Having served in a number of executive roles during his tenure at Cardon Outreach, covering business development, operations, finance, human resources and information technology, Spencer is uniquely positioned to deliver both the strategic insight and operational success demanded by his dual responsibilities.
In addition to his contributions at Cardon Outreach, Spencer is a Board Member of The Woodlands Economic Development Partnership and is an active member of the Healthcare Financial Management Association. He is also involved in various community, civic, and church organizations.
Spencer holds a BA in Finance from Brigham Young University and MBA from Northwestern University.
Bill manages Government and & Charity Programs for Cardon Outreach, one of the largest service lines at the company. He leads a team of over 400 Advocates and Managers across the United States, providing hospitals and their patients with knowledgeable and compassionate financial assistance.
Bill has over 25 years of leadership experience, yielding top-performing results and unsurpassed customer service. Before joining Cardon Outreach, he was revenue cycle expert with Primary Children's Medical Center- Intermountain Healthcare, where he led the patient access, billing, and medical records functions.
Bill is actively involved in his local community, working extensively with the Ronald McDonald House Charities. Moreover, he is on the Board of Big Canyon Ranch, an organization designed to radically transform hearts and change lives.
Bill holds a BA from Texas State University. He is an active industry speaker on topics pertaining to leadership and change management.
Matt currently heads three of Cardon Outreach's main service lines: Third Party Liability, Out of State Medicaid Enrollment and Billing, and Billing and Denials Management. He began with Cardon Outreach in 2003 within the Third Party Liability program and has since filled various capacities within the company including 3 years as the Appeals and Denials Manager and 2 years as the Director of AR Services.
His time at Cardon Outreach has been spent helping hospitals navigate an industry where the regulatory environment and economic realities are ever increasing in complexity. Developing new software tools and new service offerings has been a primary focus. Matt developed the company's Unresponsive Patient Denial program and has been instrumental in a number of technological improvements many of which are industry first in their design and scope.
Matt is a graduate of Brigham Young University with a Bachelor's Degree in Political Science and is based in our Sandy, UT regional office.
A graduate of the University of Utah, Jason brings a business perspective to the development and deployment of information technology, which he sees as a source of leverage to further the Cardon Outreach mission. His understanding of the realities of operating in a hospital environment, developed during his early post-graduate experience as a manager serving Cardon Outreach clients and their patients in Utah, ensures that the solutions his team of 26 professionals deliver are practical and effective.
Jason is the architect of MPOWER, the integrated proprietary technology platform that provides Cardon Outreach with a unique competitive advantage. Combining a purpose-built, workflow-based case management system with a multi-terabyte, state-of-the-art database, leading edge voice technology and direct connections to both provider and insurer systems, all housed in multiple resilient Level Three data centers, MPOWER complements the expertise and experience of Cardon Outreach Patient Advocates with the finest expert system solution available.
We Proudly Support
Our focus on buying American goods and services is driven by our mission.
Buying American goods and services promotes the employment of Americans and legal residents. Employing Americans and legal residents of America, in communities all across the nation, helps promote the financial health of the patients and communities we serve, and so reduce the burden of medical bills upon them.
It is the right thing to do.
We have always wanted to be recognized for the industry leading results we deliver to our clients. So, when HFMA began offering the Peer Reviewed designation to companies in our industry, we were first in line to submit to the rigorous, eleven-step process. Current customers, prospects, and established experts in the industry were all given comprehensive information regarding our Government and Charity Program. This information was then compared against strict performance guidelines based on effectiveness, quality, usability, price, value, and customer support. Following our inaugural review in 2009, we were the first and only company in our industry to be honored with the Peer Reviewed designation for Government and Charity Programs. Every year since 2009, we have gone through the same rigorous eleven step process, and every year since 2009 we have retained our Peer Reviewed designation. We are committed to offering world class programs that bring value and innovation to the healthcare marketplace. With our Peer Reviewed designation, you don't have to take our word for it.
Potentially improve patient experience by implementing a product or service that has demonstrated superior results.
Can provide a valuable time savings when doing a product search.
Provides benefit from the research and trials completed by the Peer Review board.
Separates fact from promotional fiction about a product or service.
Potentially improve patient experience by implementing a product or service that has demonstrated superior results.
We are pleased to have received this distinction, as it reflects our unyielding commitment to delivering results and value to our clients.
*HFMA staff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not endorse or guaranty the use of this product.